ORDERS

1. Strictly NO CANCELLATION when an order is made and payment is submitted.
2. Confirmation email will be sent once our admin has checked your payment. We usually check once every 2-3 days due to work.
3. As a group order manager, we reserve the rights to cancel your order if we find you rude or if you are in the BLACKLISTED BUYERS.
4. Only order if you can be patient. We will not entertain any inquiries regarding ETA as we will always state in the form (unless there is a delay). TUMY's group orders are always slow (ETA: 1 month after release date) due to the large quantities of order we receive.
5. ALL fansite goods operate on NO REFUND basis. Some fansites will have last minute changes in their goods OR delay in shipment due to many circumstances (budget, printing error). We CANNOT do anything about this since it's out of our hands. We're just helping you manage this GO to reduce the international shipping (EMS).
6. In cases of scams (in no way are we saying that any fansite is a scammer), you are protected under PayPal Goods & Service to get your money back (provided that the refund is initiated within 6 months of payment).
7. We never order extra goods unless stated.
8. We only open group order ONCE (unless it's an album GO). If you've missed out, it's highly unlikely we will open another GO.

GO UPDATES

1. We will usually mass update about the GO to all parties if there is delay or any changes to your order. Please check your email regularly.
2. Once an item arrives to us, we will post an update on Twitter/Facebook with the hashtag #TUMYGOUpdates.
3. Afterwards, we will follow up with a second payment emails in which you have 1 week to make your payment or your order will be forfeited.
4. Sometimes, certain version/color of the item is unavailable. In that event, we will contact you again to ask for your opinion (cancel/proceed with new order).
5. ALL orders will be counted in Hanteo Charts.

SECOND PAYMENTS

1. Certain GO require second payment as we will take the retail price of the product.
2. Second payment includes within Korea domestic shipping, customs tax, international shipping fees, bank currency exchange rates KRW-MYR/USD-MYR and local postage fees.
3. We strictly CANNOT give an estimation for second payment because it depends on how many orders are placed and the weight of all goods. The higher the amount of orders placed, the lower the EMS fee each person has to pay.
4. We usually include a range for second payment fees so you can estimate your budget (e.g: RM20-60 per item)
5. Due to an accumulation of unpaid and unclaimed orders over the years, we have decided that second payment needs to be paid within 1 week of us sending the second payment email.
6. In the event that you cannot make your payment within 1 week, our admins reserve the rights to sell back your item to cover back for the second payment fees that we have paid in advance on your behalf. Kindly take note that our admins use OUR OWN MONEY for this.
7. NO REFUNDS will be given to those who fail to make second payment within 1 week and they will be blacklisted from ever joining TUMY's GOs in the future.
8. Please always check your email every other day after we've notified of goods arrival (#TUMYGOUpdates) on Twitter.
9. Any extra $$ from deposit will be automatically deducted from your second payment.

SHIPPING

1. We will not be responsible for any damages that occur to the product from the logistics' handling. Please note your items will go through Korea warehouse staffs to EMS staffs to local courier staffs (Poslaju/J&T). During the transportation of your goods, anything can happen.
2. Since some items will take 2-3 months to arrive, we will usually ask you to resubmit your current address (in the second payment form) before we post.
3. For those who ordered from 2-3 different GOs, we can help you ship your items together. Please inform us that you wish to combine shipping in the REMARK section in the form and we will follow up with a new email after weighed and confirm your new local postage fee.
4. Tracking numbers will be updated via email.
5. If there is any mistake to your order, please do not hesitate to reply to us via email or Twitter/Facebook DM if urgent.

LOST/DAMAGED ITEMS

1. Over the years, we have received a few complaints of lost/damaged/opened parcels due to Poslaju negligence.
2. In order to file compensation for lost/damaged items, you need to RECORD yourself BEFORE YOU OPEN the parcel (with your name and address) from beginning to the end until the damaged/lost items are clearly displayed. No timeskips/editing. This is the only way for us to help you claim your compensation from Poslaju. Additional pictures are also required.
3. Do note that you also need to head to Poslaju office to file an official complaint before we can submit our complaint as well or Poslaju will not proceed with the next action.
4. These evidences will be requested by Poslaju. If you cannot provide the above proofs, we are unfortunately unable to help you.
5. Compensation will take approximately 2-3 months. Bank account details will be requested once we've received the compensation money.

REFUNDS

1. Any unavailable items will be refunded via bank account details submitted in the form.
2. It is possible to receive the refund lesser than the amount you initially paid due to the fluctuating KRW-MYR/USD-MYR rates that changes every day.
3. Maybank will notify you of the transaction via email.
4. We will not include the refund $$ inside the parcels (we've received cases where the postman opened the parcels and took the refund money.)

WARRANTY
For any electronic goods bought overseas (fansite or official goods), there is no warranty involved.

BLACKLISTED BUYER

1. You will be blacklisted from joining our GO if you fail to make second payment within time.
2. You do not read the terms and conditions of the GO prior joining.
3. You are rude/problematic towards any of our admins.
4. Refunds will immediately be given if we consider you any of the above.